Care Quality Commission – CQC

In most cases, the inspection reports include ratings. These helps us to compare services and make choices about care.

There are four ratings that are given to health and social care services: outstanding, good, requires improvement and inadequate.

Outstanding

Outstanding

Outstanding
The service is performing exceptionally well.

Good

Good

Good
The service is performing well and meeting our expectations.

Requires improvement

Requires improvement

Requires improvement
The service is not performing as well as it should and we have told the service how it must improve.

Inadequate

Inadequate

Inadequate
The service is performing badly and we’ve taken action against the person or organization that runs it.

Displaying ratings
By law, care providers have to display the ratings we give them. They must display them in the places where they provide care, somewhere that people who use their services can easily see them. This might be the main entrance to a hospital or the waiting area of a GP surgery.

They must also show their ratings on their website if they have one.

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