Services We Offer
In most cases, the inspection reports include ratings. These helps us to compare services and make choices about care.
There are four ratings that are given to health and social care services: outstanding, good, requires improvement and inadequate.
Outstanding
The service is performing exceptionally well.
Good
The service is performing well and meeting our expectations.
Requires improvement
The service is not performing as well as it should and we have told the service how it must improve.
Inadequate
The service is performing badly and we’ve taken action against the person or organization that runs it.
Displaying ratings
By law, care providers have to display the ratings we give them. They must display them in the places where they provide care, somewhere that people who use their services can easily see them. This might be the main entrance to a hospital or the waiting area of a GP surgery.
They must also show their ratings on their website if they have one.
Purple Tuesday 2020 is a change programme for organisations of all sizes from all sectors to get involved in, with the common goal of improving the customer experience for disabled people 365 days a year.
Read moreIn the UK alone, the Purple Pound – the spending power of disabled people and their families – is worth a staggering £249 billion and is estimated to be raising by 14% per year, yet less than 10% of organisations have a targeted plan to access the disability market. This is not only a huge frustration for disabled people, but is also a huge missed opportunity for organisations who could be benefiting both socially and commercially by accessing the disability market.